Refund Policy

What you bought

One reading, generated on demand by a large language model and delivered to your account on rawtrait.com. It is a digital product with no physical component. The cost is US$29.

The 24-hour rule

You have 24 hours from the time of payment to ask for a refund, provided you have not yet opened the report. Once you have viewed the report, the product is considered delivered and the sale is final.

We chose this rule because the reading is a personal document that, once seen, has been received in full — there is no fair way to “return” it. The 24-hour pre-view window gives you a window to change your mind. If you have any doubt, do not open the report until you are sure.

We always refund in these cases

Even outside the 24-hour window:

• Generation failure. If our system tried to produce the reading three times and could not, we refund the charge automatically within five business days. You will see the failure on the chart page — you do not need to email us.
• Duplicate charge. If you were charged more than once for the same chart, we refund the extra charges automatically.
• Unauthorized payment. If someone used your card without permission, contact us immediately at the email below and also dispute the charge with your card issuer.

We do not refund

To be transparent up front:

• A reading you have already opened and viewed.
• A chart unlocked with an invite code — no money changed hands, so there is nothing to refund. (You are welcome to delete the chart at any time.)
• Cases where we have reason to believe the chart was created with deliberately false birth data, or that the account is being used to abuse the Service.

How to ask for a refund

Email support@rawtrait.com from the address on your account, with the subject line Refund request — [order ID] and a short reason. The order ID is in the receipt email from Creem. We aim to reply within two business days. Approved refunds are returned to the original payment method, normally within five to ten business days, depending on your bank.

About chargebacks

If you think something is wrong, please write to us first. Filing a chargeback through your bank without contacting us forces a costly dispute process and is unfair to a small team that would have worked it out with you. The account associated with a chargeback will be suspended pending resolution; if the chargeback is found in your favor, we will reinstate the account and the refund.

Currency and fees

Refunds are returned in the original currency at the original amount. Any foreign-exchange differences, bank fees, or processor fees that apply to your card or account are not refunded — we do not control them.

Contact

For any refund question, email support@rawtrait.com.